• EnglishEN
  • FrenchFR
  • GermanDE
  • SpanishES
  • NorwegianNO
  • SwedishSV
  • FinnishFI
  • DanishDA
  • LatvianLV
Contact us
services

UX & Usability evaluation

Do all the features of your application work as intended? Then it's time to find out whether or not your end users can access and intuitively use those features. With the help of our UX & Usability evaluation services, none of your users will be left behind with no chance to access or use your solution.

Get in touch
Two colleagues chatting to each other.
We can help

Take your app to the next level

Are you looking for someone who can deliver reliable results regarding your app's usability, accessibility and provide suggestions for improvements? We've got you covered.

Usability review

Do you want our usability experts to perform the evaluation of your product? The usability review is a great approach to identify usability problems and determine users' satisfaction of the product. Examples of techniques used:

Heuristic evaluation
In order to find usability problems and see if the system is usable our professionals will review the product against 10 categories of heuristics.

Cognitive walkthrough
Our experts will evaluate the learnability of the system from the perspective of new user.

Usability testing

Want to find out how real users interact with your app? With usability testing you can. Usability testing looks at how intuitively users are able to use your product. Our researcher, also called facilitator or moderator, observes the user's behavior to gather information. As a result, we infer problems from user actions and suggest improvements.

UX review

When building applications, it's crucial to keep in mind that they must be logically built and user-friendly. During UX review, our experienced UX/UI designers will provide an independent insight into whether the application is easy to use and the end-user won't get lost in a cluster of functions.

Accessibility testing

Accessibility is one of the key components of a high-quality application that meets all the latest development guidelines and regulations. With the help of our accessibility testing services, you will be able to make sure that web content, software, documents, and other digital products are accessible to everyone, including people with different disabilities.

Learn more

Usability review

Do you want our usability experts to perform the evaluation of your product? The usability review is a great approach to identify usability problems and determine users' satisfaction of the product. Examples of techniques used:

Heuristic evaluation
In order to find usability problems and see if the system is usable our professionals will review the product against 10 categories of heuristics.

Cognitive walkthrough
Our experts will evaluate the learnability of the system from the perspective of new user.

A QA engineer working with a laptop.

Usability testing

Want to find out how real users interact with your app? With usability testing you can. Usability testing looks at how intuitively users are able to use your product. Our researcher, also called facilitator or moderator, observes the user's behavior to gather information. As a result, we infer problems from user actions and suggest improvements.

Two QA engineers discussing usability issues found.

UX review

When building applications, it's crucial to keep in mind that they must be logically built and user-friendly. During UX review, our experienced UX/UI designers will provide an independent insight into whether the application is easy to use and the end-user won't get lost in a cluster of functions.

QA engineer performing UX review for mobile application.

Accessibility testing

Accessibility is one of the key components of a high-quality application that meets all the latest development guidelines and regulations. With the help of our accessibility testing services, you will be able to make sure that web content, software, documents, and other digital products are accessible to everyone, including people with different disabilities.

Learn more
A QA engineer working on an accessibility testing project, using assistive tools.
When you may need it

Put your users first

Are you happy with the way your app looks and works? Then it's time to find out whether your users agree with you. Here are some instances when you may need this winning combination.

QA engineer setting up mobile device for further testing activities.

You might feel ready to launch your application, but are you 100% confident that all the features are intuitive and usable on different platforms, screen sizes, and operating systems? Based on our experience, there is always room for improvement.

Outcomes

Findings for better decisions

Get useful insights about your product in terms of usability, user experience, and accessibility. Using our findings, you will be able to make better development decisions and focus on building a user-centered product.

Team lead presenting test results to project representatives.
FAQ

Most popular questions answered

A UX (User Experience) & Usability review involves evaluating your application's design and interface to ensure it is intuitive, user-friendly, and meets users' needs. This service goes beyond checking for functional correctness – it examines how real users interact with your product. Our team (including UX/UI experts) will go through your app's workflows, analyze layout and navigation, and identify any points of confusion or friction. We use established techniques like heuristic evaluation (comparing the app against usability best practices) and cognitive walkthroughs (stepping through tasks as if we were new users) to pinpoint issues.
Even if your app's features technically work (no bugs), the key question is: are they easy and pleasant to use for your target audience? A UX review finds issues that aren't "bugs" in the traditional sense but can still drive users away – things like confusing workflows, unclear instructions, or too many steps to accomplish a task. Conducting a UX review helps ensure your solution isn't just functional, but also intuitive and efficient for users. Especially for startups and SMEs, a smooth user experience can be a differentiator that keeps customers engaged, while a poor UX (even with zero technical bugs) can harm adoption.
Ideally, you should do usability reviews at multiple stages of your product's lifecycle. Before a big release or launch is a critical time – you want to catch UX issues prior to exposing the product to a wide audience. It's also wise to do a UX review before major updates or redesigns; this way, you verify that changes haven't negatively impacted usability (and possibly get input on making the update even more user-friendly). If you're dealing with user complaints or support tickets that hint at confusion (what the question calls "user backlash"), that's a clear sign to conduct a usability review as soon as possible.
Improving usability has direct positive effects. For users, it means they can achieve their goals more easily and with less frustration – this leads to higher customer satisfaction. Satisfied users are more likely to continue using your product, recommend it to others, and try out more of its features (driving up retention and engagement metrics). From a business perspective, a well-designed, easy-to-use application reduces support costs (fewer tickets from confused users) and accelerates onboarding of new customers (since the learning curve is low). It can also be a strong selling point: clients and investors recognize good UX as a mark of a quality product.
Ready to get started?

Test your solution better. Faster. Together.

Test your solution faster and more thoroughly by working with quality assurance experts who will help you develop a testing solution tailored to your needs.

Contact us